Owner Resources

Frequently Asked Questions

• Why should I hire a property management company?

  A professional property manager saves you time, we find qualified tenants, manages leasing and renewals, handles tenant issues, coordinates maintenance, collects rent, and helps protect your investment while maximizing your rental income.

• What areas do you service?

  We serve Savannah, Pooler, Richmond Hill, Port Wentworth, Garden City, Pembroke, and surrounding areas.

• Do you have an online owner portal?

  Yes. We provide all property owners with access to our Rentvine Owner Portal, where you can conveniently access important information about your investment property anytime. Through the portal, you can:

  • View monthly financial statements and owner distributions
  • Track income and expenses related to your property
  • Review maintenance requests and repair updates
  • Access lease agreements and tenant documents
  • View invoices, inspection reports, and property-related files
  • Stay updated on leasing activity and tenant communication

  Our goal is to provide full transparency so you always know what’s happening with your property.

• If I am purchasing a property with a resident already in place, how would the transfer of the documents and funds look?

  At the time of closing, all deposits, prorated rents, and any other resident funds should be surrendered to you. We will need these items as well as any lease agreements, ledgers, keys, remotes, or other details for the property forwarded to us at our office. You can either arrange for those items to be delivered to us or we can make arrangements to retrieve them.

• Does your office solely decide on the price of the rent or is it something we work on together?

  We will provide you with our suggested rent price based our professional knowledge of the area coupled with analysis of the market rental rates. If you do not agree with the pricing, we will create a marketing plan which may include a plan to assess and lower the rental amount as needed. Please keep in mind that choosing a rental price that is contrary to the PMI recommended rate will opt you out of the 60-day rental guarantee.

• How do you market my property?

  We advertise your property on major rental platforms including Zillow, Trulia, HotPads, Apartments.com, Realtor.com, Zumper, and many more to maximize exposure.

  We update you weekly with marketing updates.

• How do you screen tenants?

  We conduct thorough screening including:

  • Credit checks
  • Criminal background checks
  • Eviction records
  • Income verification
  • Rental history verification
  • Employment verification

• What are your income requirements for tenants?

  Applicants must show verifiable income of at least 2.5x the monthly rent.

• Who holds security deposits?

  We hold all security deposits in our dedicated security deposit escrow account.

• What happens if a tenant doesn’t pay rent?

  We enforce lease terms, issue notices, communicate with tenants daily, and handle the eviction process if necessary.

• When is rent due?

  Rent is due on the 1st of the month, due on the 5th of the month by 4:00pm.

• What is the average length of time a resident stays in a property once your team places them in the home?

  Our average residents stay in a property for 2 to 2.5 years. The type of property, location, and how the property maintenance is managed are all contributing factors when it comes to resident retention.

• When do owners receive rent payments?

  Owner distributions are typically processed around the 15th of each month. This gives the rent payment time to process.

• What is your philosophy on repairs and maintenance? Do you prioritize the least expensive solution or long-term value?

  Our philosophy is to balance cost-effectiveness with long-term protection of your investment property. We maintain a trusted network of vendors that we have worked with extensively and know provide reliable service at fair and responsible pricing.

  We have an inhouse maintenance technician who we use to keep your cost low and can maintenance small to medium maintenance items.

  Through our professional experience, we have found that choosing the least expensive repair option often leads to more frequent breakdowns, repeat service calls, and higher long-term costs. Because of this, we typically recommend mid-grade, dependable parts and materials that offer better durability and value over time.

  That said, every maintenance situation is different. We carefully assess each repair to make sure the solution makes sense both financially and from an asset-protection standpoint.

  Our maintenance approach includes:

  • Working with trusted vendors who provide quality work at competitive pricing
  • Prioritizing repairs that balance affordability with long-term durability
  • Evaluating each repair individually to avoid unnecessary expenses
  • Providing owners with options for new or second-hand appliance replacements when appropriate
  • Obtaining multiple quotes for larger repair projects whenever possible to ensure fair pricing

  Our goal is simple: protect your property, control unnecessary expenses, and make repair decisions that benefit you both now and in the long run.

• How do you handle maintenance request from residents?

  Work orders can be submitted electronically through our resident portals. Our maintenance coordinator will then assess the request and proceed with troubleshooting the issue with the resident and determining if a repair is required. If it is deemed that a technician is needed, the maintenance coordinator will contact the appropriate party to make the repair. If the repair is above the reserve amount that we agree to in your management agreement, you will be notified prior to the repair being authorized. If additional funds are needed to complete the repair we will request those in advance.

• Do I need to keep money in reserve?

  Yes. We maintain a reserve balance of $300 to cover maintenance expenses and emergency repairs.

• Can I approve repairs before work is done?

  Yes. For repairs over your approved spending limit, we contact you for authorization.

• Do you conduct property inspections?

  Yes. We perform move-in, move-out, and periodic inspections to help protect your property.

• Can I still choose my own vendors?

  Yes, you may use your preferred licensed vendors if approved.

• How do I see my property statements?

  Owners have access to an online portal for statements, ledger, invoices, lease documents, and maintenance updates.